FAQ

1. FEVERMATES FEVER MONITORS

Two temperatures are displayed at the same time - What does this mean?

When two temperatures are shown, the temperature that is mid-way between these two numbers.

What does N mean on my FeverMates?

N is for Normal temperature and indicates that there is No fever.

My FeverMates is not displaying a temperature, what does this mean?

This might occur on very rare occasions.  There are a number of reasons why the temperature might not be displaying:

  1. Ensure there is no moisturiser or other barriers between the skin and the sticker.
  2.  Ambient temperature should be between 20-30 degrees C. Higher or lower temperature will affect temperature reading. For example, too low ambient temperature may require a longer time for the temperature to display; too high ambient temperature will give higher body temperature reading than the user actually has.
  3. If placed on extremities such as hands and feet, this will not provide core body temperature reading.
  4. Product should be stored in a reasonable temperature range indicated on instructions.

What Purchase Units Sizes are Available? 

FeverMates are available in two purchase size configurations.  A Single Pack containing 8 stickers; and a Retail Display Unit Pack which holds 12 Single Packs, holding a total of 96 stickers. 

How do I Convert Celsius to Fahrenheit?

Our three suggested steps to convert Celsius to Fahrenheit is shown below:

thermometer, convert temperature, celsius, Fahrenheit, convert celsius to Fahrenheit

2. FEVERMATES COOLING PATCHES

Can Cooling Patches be Reused? 

No, we do not advise re-using FeverMates Cooling Patches. Our cooling patches are designed to last up to eight hours. After this time or when your little one is feeling better, simply peel off the strip and toss it in the rubbish for hygiene reasons.

Are Cooling Patches Safe to Use?

Item is a medical device and not a toy.  Possible choking hazard!  If applying to a child 36 months or younger, must be supervised at all times and not left unattended with the item. Always use a thermometer to confirm temperature reading. If you have concerns, seek medical advice. Keep packaging and contents away from children.

3. FEVERMATES HAND SANITISER SPRAY AND GEL

Is FeverMates Hand Sanitiser Spray and Gel Australian Made? 

Australian Made, Australian Owned, hand sanitiser

Yes. Our hand sanitiser range has been approved to carry the prestigious Australian Made and Australian Grown logo. This logo is the most recognised and trusted country of origin symbol for Australian products and we are proud to be Aussie made and grown! 

Is the Hand Sanitiser Spray and Gel Safe for Children to Use?

Yes with adult supervision and assistance. Children, especially younger children and infants should not be left unsupervised when applying hand sanitiser as ingesting the hand sanitiser can be harmful. Click here to read more tips for using hand sanitiser correctly and safely with children.

Are Bulk Order Options Available? 

Yes.  We have removed previous purchase limits from our site as there is now plenty of hand sanitiser to go around for everyone. FeverMates has individual units available for sale or you can purchase thru our wholesale tab located on each page.  Within the wholesale tab, you can purchase multiple cartons of 29 bottles.  If you wish to purchase a higher amount or have further questions please don't hesitate to ask. Email to info@fevermates.com and we will be in touch as soon as we can.   

Don’t Use/Use Hand Sanitiser When...

DON’T USE HAND SANITISER WHEN...

  • In place of washing with soap and water.
  • When someone sneezes next to you, you can catch their infection through the air droplets you are breathing in, not the germs on your hands.
  • USE HAND SANITISER WHEN...

    • You don’t have access to a sink with soap and running water.
    • You want added protection after washing your hands.
    • You are on the go leaving the house.

    For more information on how to apply hand sanitiser most effectively click here

    4. FEVERMATES AFFILIATE PROGRAM

    How Exactly Do I Earn Commission through Referrals? 

    FeverMates affiliate program works upon signing up you will receive a personalised discount code. This discount code will give your followers/audience 5% off their purchase at checkout. You will receive up to 10% commission through every successful referral  

    Is There a Limit On How Many Times Someone Can Use My Code?

    No. There is no limit to how many times your personalised code can be used by consumers. 

    5. SHIPPING AND RETURNS 

    Do You Offer Free Shipping?

    Yes.  Spend more than AUD$75.00 for free standard shipping on all retail products (wholesale products not included).

    How Long Will My Order Take to Arrive?

    Estimated shipping time for most orders within Australia is 2-5 business days. Estimated express services shipping time is 1-2 business days. Remote locations and WA shipping times will take longer. On occasions, there may be delays where where stock is in short supply or during periods of peak shipping due to holidays or other circumstances (such as COVID-19).

    Do You Ship Overseas?

    Apart from our instant hand sanitiser range and PPE surgical face masks, yes. Shipping rates vary depending on where we are shipping out too. Please contact support staff for shipping rates to your selected country if these are not showing at check-out.

    What If I Need to Return Something?

    Items returned must be unopened and in original condition. This means you have not used or damaged any of the items. FeverMates guarantees all products sold are fit for all the purposes for which goods of that kind are commonly supplied, acceptable in appearance and finish, free from defects, safe and of course durable. Before returning any products, please refer to our Guarantees & Returns policy.

    Any Other Questions?

    Send an email to info@fevermates.com and we will be in touch to answer any of your questions soon as we can.

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