Shipping

So you’ve done your shopping; just how long will it be until you receive your FeverMates products?

This will depend on which shipping method you select and any guidance provided on product pages. You will receive tracking information after your order is placed and paid for. Please note that every catalogue item at FeverMates generally ships same/next day, except where back-orders are indicated on the site, or during periods of peak demand for products.

For most orders within Australia, product delivery is generally made within 2-5 business days from when the order is placed, paid for and shipped. Some express services deliver in 1-2 business days.

Please note that at this time Australia post is experiencing enormous delays due to Covid-19. They are also NOT providing express post currently. You can read more about their delays HERE.

Calculate Transit Times

From:  St Leonards 2065

TNT Road Express:  https://www.tntexpress.com.au/interaction/TransitTime.aspx

Australia Post eParcel:  https://www.auspost.com.au/parcels-mail/calculate-postage-delivery-times/ 

For orders outside of Australia, product delivery is generally made within 7-10 business days from when the order is placed and paid for. 

Here are a few things to consider while you wait for your order:

  • We ship in business days. Monday - Friday, excluding national holidays.
  • Shipping starts from the date you received the “Your Order Has Shipped!” email.

FeverMates is a global company - we work with production and shipping partners all over the world to get your things to your doorstep, wherever that may be.

So when do you contact FeverMates? The calculator above lets you know the best time to message us. When that day rolls around. Even if your order hasn’t arrived by the listed date, it’s probably still on its way (and worth the wait).

How much is shipping?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and added on to your subtotal at the bottom of the page.

Can I track my order?

We rely on a global network of shipping partners (UPS, FedEx, DHL, TNT) as well as local postal services (Australia Post, Royal Mail, USPS) to get your order to your doorstep as soon as possible. For this reason, tracking is not always available, and if available, may be delayed in being sent. If your order is being sent by a trackable service, these details will be included on your orders page as well as on the shipping email we send you.

Where does my order ship from?

Your order will ship from either Sydney, Australia, via our global network of shipping partners (UPS, FedEx, DHL, TNT) as well as local postal services (Australia Post, Royal Mail, USPS) to get your order to your doorstep as soon as possible. If your location is outside of Australia, we may also ship direct from warehouses in the US and UK.

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