Guarantees & Returns Policy
Quite often, even after we’ve chosen an item and purchased it successfully, there may be some things we might want to change or repair afterward - either during or following the delivery process, when filing a return or applying for using our warranty. Here we'll try to explain in plain terms how FeverMates's warranty policy works and how you can use it when shopping with us!
What Products are Provided with Warranty?
FeverMates guarantees all products sold are fit for all the purposes for which goods of that kind are commonly supplied, acceptable in appearance and finish, free from defects, safe and of course durable.
- Repair, Replacement or Refund
You can return an item to FeverMates if it’s faulty, incorrectly described, different from a sample shown, doesn’t do what we said it would do or if it’s not of an acceptable quality. If the product is unsafe, can’t be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we’ll offer you an exchange, repair or refund.
To request an exchange, repair or refund, you will need to prove that you purchased the product from FeverMates. If you can’t provide an order confirmation, another form of proof of purchase will be required. If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment. .
- Warranty Exceptions
Change of mind returns are offered on a limited range of products only and only on occasion and as agreed with FeverMates. In order for us to assess a change of mind refund, please contact FeverMates within 60 days from the date of purchase. The product must be in its original new condition and unopened.
Where to Apply for Warranty Services?
Under these Limited Warranties, the legal liability of our store is limited to replacement or refund if required.
These Limited Warranties are not applicable for any of our products which have been altered by any person, dealer, or company without the express written authorisation of our store. Please note, that some States Do Not Allow Limitations On How Long An Implied Warranty Lasts, So The Above Limitations May Not Apply To You.
Change and Return
Filing a warranty change or a warranty return is an easy process, requiring nothing more than your proof of purchase (which usually is the receipt you received), the item itself and the return label printed out by you and put at the top of the package...
At present there is STRICTLY NO CANCELLATION OR REFUND ON COVID Rapid Antigen Test kits orders.
Cancellations and refunds are subject to a 5% cancellation charge on the total value of the order - this is levied on the total value of the order by our bank/payment gateway and includes commission, restocking and shipping fees, and unfortunately, we must pass this on to the purchaser.
AfterPay orders will incur up to 7% cancellation fee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
NOTE: Refunds do not apply to hand sanitiser, probiotics, vitamins, face masks & other medical devices due to health and hygiene reasons. Refunds will also not be given if product has been opened or used.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@FeverMates.com.
To return your product, please contact our Online Customer Service Representative for return instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.